FAQ

GENERAL

What is this? - The Oneiric Protective Base Layer is a piece of equipment for youth hockey players and goalies. It has various safety features and makes dressing for the game simple.
What ages is this made for? - Currently made for youth players ages 5-13.

For frequently asked questions about the product, its function and how it works visit our blog post here.


SIZING

What sizes are available? - Youth XS, S, M, L, XL.
How does sizing work? - The Oneiric Protective Base Layer size fits comparable to an average pelvic protector short/base layer. Please see sizing chart here for measurements.
Will my shin pad fit into the pocket? - Each pant size accommodates 2-3 shin pad sizes. The pocket was also designed to accommodate shin pads with the calf protectors. 
Do you make these for adults? - The Oneiric Protective Base Layer is currently only available in youth sizes. Adult sizes are coming in Spring 2017.
 

ORDERING + SHIPPING

Where can I buy? - Right here on shop.oneiric.ca, we are always open!
Where can I find a store/retailer near me? - Currently, we are only available at select retailers in Ontario and Alberta. Please visit our retailers page to find a location near you.
When will my product ship? - We will ship to you within 48 hours of your online order.
Do you ship internationally? - Yes, we proudly ship internationally.


RETURNS

What is your return policy? If you’re not completely satisfied with your purchase, you can return it unused, in original condition with tags attached within 30 days, less the shipping costs. We do not accept returns if return request has been sent to us after 30 days of original purchase.
What is the return procedure? - Please send a return request to info@oneiric.ca with the subject line: Return - YOUR NAME. Return requests must be emailed within thirty (30) days of original purchase. Please specify reason for return in the email. The return process will be completed if the product is returned to Oneiric Hockey within fourteen (14) days of the return request. If the return request or returned product falls outside the seven and fourteen day timeframe, we unfortunately will not be able to accept the return. Once your return has been received by us, you will be refunded the amount paid on your credit card, less original shipping costs. Return shipping charges are the customer’s responsibility. 
What address should I send returns to? - Please mail returns to: Oneiric Hockey c/o returns, 3604-70 Distillery Lane, Toronto ON M5A0E3

 

WARRANTY

What kind of warranty to you provide? - The pants are warranted against defects in manufacturing and workmanship per sixty (60) days from the consumer date of purchase. Warranty includes repair/replacement and shipping back to you. Your are responsible for shipping the pants to us.

Please activate your warranty by filling out the form below.

 

For any other questions, please email info@oneiric.ca.