Shipping & Returns

SHIPPING

Please allow 1-2 business days for all orders placed on www.oneiric.ca to be processed. Oneiric ships all orders through Canada Post. Please allow 5-14 business days. Note that our free standard shipping option does not provide tracking information at this time to US or other international countries. Customs charges may apply with international shipments outside of Canada.

All orders totalling $80 or more before taxes and shipping will receive free standard shipping with their purchase. Please note, this is only applicable in Canada and USA and there is no tracking number with standard shipping to the USA.

RETURNS

We confidently stand behind the quality of our products and your satisfaction is our number one concern. If you are unhappy with your Oneiric Base Layer, please let us know. Unfortunately, www.oneiric.ca does not accept returns from outside Canada or the USA. All international orders outside of North America are final sale.

Exchanges
We are happy to exchange your base layer for a different model/size. Exchange requests can be submitted to info@oneiric.ca within 30 days of purchase. Once your exchange has been initiated by us, you will be asked to return your item in original and un-used condition and in the original packaging with orange tag. We will then ship you your new product and of course, will cover the shipping. Customs charges may apply with international shipments outside of Canada. 

Refunds
To be eligible for a free return, your item must be unused, in the same condition that you received it, purchased within the last 30 days and has been purchased within Canada. International purchases will be responsible for all shipping charges back to us. Please email info@oneiric.ca to initiate your refund and receive directions on returning your product. Once your return is received, we will notify you that it has been approved and eligible for a refund. 

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2021 HOLIDAY SALES
Please note our holiday return policy has been extended for 60 days beginning on date of order up until December 24th. *This does not include sales from Black Friday or Cyber Monday.

2021 BLACK FRIDAY/CYBER MONDAY SALES
We do not cover shipping on any returns/exchanges during Black Friday/Cyber Monday. Please note that all customers must cover shipping costs for any returns and/or exchanges required. Only (1) gift per order will be included in your package.